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FREQUENTLY ASKED QUESTIONS

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Getting Started with the Emme App

Where can I find the Emme app?

You can find the Emme App in the Apple App Store. In the App Store, you can download the most current version of the Emme app, see all the latest features of the Emme app, and read app reviews from the Emme community.

(We are very sorry to say, Android is not supported at this time).

Is there an Emme app for Android OS users?

We are sorry to say that there is not an Emme app for Android at this time. Emme will have an Android app in the future but we don't have a date set for when that will happen.

How do I create my account on the Emme app?

SO easy. Download the Emme app from the Apple App Store. Open the Emme app and click “Sign up”.

Emme requires an email and password to set up your account. That's it. (No extra icky personal questions.)

Last step, choose your subscription.

How much is the app?

The Emme app is a $4.99 per month subscription. You can download the iOS app from the Apple App Store here. (Very sorry, Android is not supported at this time)

How do I change my account email or password on the Emme app?

To change your preferred name, email or password anytime, go to the "Profile" screen. At the top, under "Personal Information", select “Account”.

Is my email or phone number needed to use Emme?

An email address is required to set up your Emme account and maintain the information associated with your account. Emme can deliver push notification and/or text notification pill reminders. Your phone number is only required if you choose to receive text message pill reminders.

Pill Pack Set Up & Notifications

How do I start a new birth control pill pack with the Emme App?

For first time Emme users

Open the Emme App. On the Home screen, scroll down and click “Pill tracking - Get Started” and follow the three steps to set up your pill pack. 

Emme users starting a new pill pack

Go to the Pill screen. Click on the three dot in the upper righthand corner. Select Start New Pack. Emme will use the same pill pack details from your previous pack for your new pack. 

How do I change the time I took my pills manually in the Emme App?

To manually update what time you took a pill, go to the Pill screen and select the pill you would like to edit. Click on the pencil icon to edit the pill time.

Does the Emme App track if I've taken my pill early or late?

Yes. The Emme App Pill screen records your pill tracking time and shows if it was on-time early or late. If you take your pill on-time, you will see a dark blue pill icon for that day. If you take your pill early or late, the color of the pill that day will be light blue for early or medium blue for late. 

What is the "on time" window for taking my pill?

Taking the pill on time consistently is very important for the effectiveness of preventing pregnancy and your health. Read this blog for more information on the benefits of adherence.

Combination Pill:

Emme gives you up to 3 hours before or after your set notification time.
For example:

If your Combination pill notification time is set to 3:00 PM
A pill taken before 12:01 PM will be tracked as an early pill
A pill taken after 5:59 PM will be tracked as a late pill

Progestin only:

Emme gives you up to 1 hour before or after your set notification time.
For example:

If your Progestin only pill notification time is set to 3:00 PM
A pill taken before 2:01 PM will be tracked as an early pill
A pill taken after 3:59 PM will be tracked as a late pill

What if I'm traveling to a different time zone?

If you travel away from home into a different time zone, Emme knows and adjusts your notification time to keep your tracking consistent. 

What brands of birth control pills work with the Emme App?

The Emme App works with over 100+ birth control pill brands. If you have a particular brand and would like to verify compatibility with the Emme App, please submit a help ticket to us with your pill brand and we can confirm compatibility.

My pill prescription has a unique number of placebos that don't match the Emme App, how do I adjust this in the app?

Our app currently supports combination pills with 2, 4 or 7 placebo pills as well as progestin-only pills with 4 or 0 placebo days. If your prescription has a unique number of placebos please submit a ticket to us with more details so that we can share that feedback with our product team to better assist you.

How do I turn off or limit the notifications the Emme App sends me?

In the Emme App, go to the Profile screen and under Reminders, choose the number of reminders you want to activate or deactivate. You can turn on or off app notification reminders and text message reminders. Please note: You will need to add your phone number under Personal Information to enable text message reminders.

How do I change the time I want to take my pills every day in the Emme App?

It’s quite easy to change the time you want to take your pills everyday. Go to your Emme profile, find the “Pill information” section and click on “Daily Pill Time” to set the time that you would like to take your pills. The app is flexible and you can set the daily time to whatever time works best for your schedule.

Emme App Billing & Payment

Do I have to pay a monthly subscription?

Yes. Subscribers who create an account after September 7, 2023 will be billed $4.99 per month.

But I've been with Emme for years. Do I need to pay for a subscription for the mobile app?

If you set up an Emme account before September 7, 2023 when Emme moved to a paid subscription, your Emme account will remain free — if Emme has been helping you with a good tracking habit we want you to keep going with it! 

Why do new Emme App users have to pay for an app subscription?

We would LOVE to give the Emme App away for free. The fact is, it costs $$$ to maintain, update and improve an app and keep it safe for users. Many other apps that say they are “free” cover their costs in, shall we say, creative ways. Emme does not sell Emme user data, demographics, contact information or anything else. Nothing and never will. Same for no ads on the Emme App — it’s a hard never. Emme is 100% always-and-forever committed to you and our other community members’ privacy.

How do I cancel my Emme App subscription?

While we don’t want to see you go, we do want to make it hassle free. Get your phone and follow these instructions on how to cancel a subscription in the Apple App Store. And if these aren't working for you, check out this article from Apple for further assistance.

If I cancel my Emme App subscription, is my Emme account and data deleted?

No. Canceling your app subscription in the Apple App Store does not cancel or close your Emme account.

You can close/delete your Emme account in the Emme App. Go to the "Profile" screen and select "Account", then select "Delete my account"

If you close your Emme account, your account and all data you have recorded in the Emme App is permanently deleted from Emme. The account and data are not recoverable.

For billing questions about the Emme App – it’s all about Apple. Below are a few good articles to help you.

What is my Apple ID?

https://support.apple.com/en-us/HT201354

My credit card is expired, what do I do?

https://support.apple.com/en-us/HT213276

Emme App - Free App Legacy Users

I got my free Emme account before September 7, 2023. Do I need to pay for a subscription for the mobile app?

No. If you set up an Emme account before September 7, 2023 when Emme moved to a paid subscription, your Emme account will remain free. If Emme is helping you with a good tracking habit we want you to keep going with it! 

If I download and reinstall the current version of the Emme App will I have to pay for it?

No. Your account will be the same free Emme account you have been using.

If there is a new version of the Emme App, will I have to pay if I download and install it?

Again, no. Your account will be the same free Emme account you have been using.