Refund Policy

Online purchases made through the Platform are valid for exchange or refund within 30 days of receipt of your order. Refunds for purchased Smart Cases are summarized below:

  • Qualified refunds will include the purchase price and sales tax for qualified items minus a $9.95 shipping and handling fee.
  • Shipping cost is not refundable
  • Your Smart Case needs to be returned within thirty (30) calendar days from the date you receive your Return Authorization Number (RMA) from Customer Support
  • Your refund will be processed within fifteen (15) calendar days from the date we receive the Smart Case and confirm it is received in decent working condition.
  • Refunds can only be processed to the same credit card used during the purchase.
  • Emme will provide a return shipping label for an authorized refund. While the products are in your position, you must take reasonable care of them until you return them to us.
  • Products should be returned either with, or in their original packaging.
  • You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value.

Please contact us at to pose any questions regarding the Refund Policy.