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Frequently Asked Questions: EmmeRx

For questions regarding the smart case and app, please visit our Emme Smart Case + App FAQ.

Getting Started with EmmeRx

  1. Get started. Fill out the online intake form with medical history and your goals for the pill.
  2. Get your prescription. One of our clinicians will find the right pill for you. The one-time telemedicine consultation is $15.00. Your birth control prescription will usually be good for 12 months.
  3. Get your birth control pills with free home delivery. You can choose between shipments having a one month or three month supply, shipped automatically.

Yes, our clinicians can provide you with a prescription if you are eligible. Simply visit emme.com/birth-control-pills to get started.

Currently, EmmeRx is available in California, Florida, Texas, New York, Pennsylvania, Ohio, Georgia, Virginia, Washington, Tennessee, Indiana, Missouri, Maryland, Wisconsin, Colorado, and Minnesota.

We are expanding to additional states as soon as possible — be sure to sign up for our newsletter at the bottom of this page for the latest updates.

Absolutely! All of our clinicians are licensed in the state in which they are prescribing birth control.

At this time we are not able to accept outside prescriptions, but our medical team can help you get set up with a similar prescription delivered by Emme. See our pills list to review the list of pills that we are currently able to deliver. To start this process, you can share the name of your current prescription in the online intake form, and indicate that you would like something similar.

Emme is HIPAA compliant and maintains your privacy and encrypted data through our secure cloud-based servers. We provide technical safeguards, physical safeguards, and train employees on best practices to ensure your information is protected. You can read more about our privacy policy here.

About Birth Control Pills

You can find the list of pills that are available on EmmeRx here. This list includes a selection of progestin only and combination pill options.

Our selection of birth control pills are FDA-approved and only available by prescription, just like pills you receive at your local pharmacy.

In the online intake form, you will answer a number of questions to provide information about your goals for the pill and your general experience. You may select a preferred pill if you know which one you want, but in any case our licensed clinicians will review the information you provide in the intake form to provide a prescription for a birth control pill they believe will be safe and effective for you.

Most people who take birth control pills do not experience side effects or only experience mild side effects for the first few months. The most common side effects you may experience include:

  • Sore or tender breasts
  • Headaches
  • Decreased libido
  • Thicker vaginal discharge, without a change in odor or color
  • Bleeding or spotting between periods
  • Nausea or vomiting
  • Acne

Refer to the patient education form that comes with your prescription to review the symptoms and side effects. You can always contact the pharmacy using the info provided on the patient education form if you have specific questions.

Emme offers a free Pill and Health Tracker app where you can conveniently record any symptoms and side effects you are having in order to keep track of your experience.

Yes, the pill brands prescribed by our clinicians will fit the Emme Smart Case and can be tracked with the Emme Pill and Health Tracker App.

Ordering from EmmeRx

Yes, free ground shipping is available for all prescriptions.

We accept payment with American Express, Diners Club, Discover, JCB, MasterCard, and FSA/HSA benefit cards.

Yes, your consultation and birth control pills are covered by FSA/HSA. Remember to save your receipt for reimbursement.  You can also pay for your prescription with your FSA/HSA debit card.

We do not accept insurance at this time, but we have worked to ensure that our offering is as affordable as possible. In many cases, the online consultation and birth control pills offered with EmmeRx are less expensive than a standard copay would be with insurance.

Your prescription should be active for 12 months. Depending on the subscription shipment plan that you sign up for, we will automatically ship your refills with one or three packs at a time.

Please reach out to us at support@emme.com and we will assist you with any changes you would like to make to your plan.

Shipping & Returns

All birth control prescriptions are shipped out with USPS First Class mail. You should receive your order within two to seven days, depending on your shipping address, and you will receive a notification when the order has shipped.

Once your order has shipped, you can find the tracking number in your profile on app.emme.com. You will also receive a text message with a link to the tracking details.

For birth control pills:
In accordance with Food and Drug Administration regulations, we are unable to accept returns or exchanges of birth control pills. Once a medication has been dispensed, the FDA does not allow prescription medications to be returned to a retailer.

For online consultation:
If you are unable to receive a prescription from us, we will gladly refund your telemedicine consultation of $15.00.

Privacy & Support

Our privacy policy can be found here.

You can reach us at support@emme.com for any questions or assistance that you may require.